Optus’s new boss has taken a swipe at NBN Co, saying the telco gets many complaints for inconsistent service levels it has no choice but to pass on. Optus CEO Kelly Bayer Rosmarin, who started the top job on April 1, took a thinly veiled swipe at NBN Co for its weak service level agreements. Mobile Broadband user guides How do I view my Telstra Pre-Paid Mobile Broadband usage? You can even get multilingual support. Optus is set to assign every customer it has to a “dedicated” support team over the next six months, its latest attempt to stop calls being bumped from agent to agent for resolution. Award-winning network Whatever Optus NBN deal you go for, you’ll always get extensive customer and technical support. 33329433 Optus Internet Entertainer (6/20) YESPRO0222 If you are an Optus nbn™ customer, Optus will send you an Optus self-installation kit. Have a question or looking for technical support? Re: Optus NTD on Telstra NBN (HFC) (Netgear CM500V) In response to Joshhy On a new NBN installation the Tech brings the modem with them but if this is an existing NBN installation NBN co will assume there is already an Arris modem connected. But new chief executive Kelly Bayer Rosmarin says she sees a way out. Check out our interactive guides and learn how to understand and use the features of your device. You can also use the Optus 24/7 online chat service for NBN related questions. Tests were also conducted on NBN 12, NBN 25, and NBN 100 tiers, with the ACCC keen to include new gigabit-speed NBN 1000 in future reports. I had lost my internet connection with Optus due to Telstra requesting to port the phone number on 17/09 and still cannot receive calls from non Telstra subscribers. Call 1300 300 427 Optus NBN Customers. Internet nbn… Just want to switch providers? So with Optus/Vodafone nbn plans, they come with a 4G backup SIM for the modem in case there's a disruption to the nbn service. We will tell you if we are not able to support the equipment. Installation fees may apply if you request a technician installation where a self-install option is available. All support Prepaid Mobile Post-Paid Mobile Home Phone DSL Broadband Cable Broadband Prepaid Mobile Broadband Post-Paid Mobile Broadband Optus TV feat. Cg3000-1staus install guide (8 pages) Modem Optus CG3000-1STAUS User Manual. ronnknee on 12/11/2020 - 11:59 Last edited 12/11/2020 - 11:59. Check out our Best NBN plans. Optus, in turn, was rated number 1 by the ACCC for NBN download speeds (as of February 2020). The first thing you should do before deciding on an NBN plan is to check what services are available for your place. Optus NBN plan for you. "Optus and NBN Co have always acknowledged that parts of the HFC network would need an upgrade to support the NBN's product set," an Optus spokeswoman said. NBN install with landline port from Optus I have ordered NBN with home phone back in September 2018 and the service is yet to be configured. Optus customer care is available 24/7, so don't hesitate to call the number below for help. Many providers in Australia support IPv6 and there are now many IPv6 Transit providers including AAPT, Telstra, Optus, Vocus, Vibe and VirtuTel. Your nbn™ service needs to be connected to the network and activated, we will send a confirmation SMS once we know your service is ready to go. Modem Optus CG3000-1STAUS Installation Manual. If you require assistance to connect, contact us at yesopt.us/chat2us Starting at $75 for NBN 50 speeds, there’s an ‘Internet Everyday’ plan, which is a basic NBN package with Optus Sport included, and optional Game Path and home phone add ons. Speed Packs 5 & 6 require equipment capable of achieving plan speeds such as the Optus supplied Sagemcom F@st 5366TN modem or 5366LTE modem (i.e. Has anyone tried using the SIM in their phone for free data? Optus NBN support, rewards, and discounts. the Optus Ultra WiFi modem) and are currently only available to Fibre to the Premises customers. Related Manuals for Optus NBN. Optus is one of Australia's largest mobile and internet plan providers, but how does it compare? Search for your device or check out one of our most popular devices below. Optus also has Fetch TV, and you can add a Fetch Mini streaming box to Optus’s base plans for a flat AU$4 per month extra – so AU$79 a month with NBN 50, or AU$99 a month with NBN 100. All of our nbn™ plans come with these great features: Australian support. No excess data charges. Optus' first-half profit was hit by lower-margin NBN customers and COVID-19. Picture: John Feder/The Australian Speed Packs 3+, 5 & 6 only support one phone line. If you want a little bit more than the basics, the ‘Internet Entertainer Lite’ plan is $79 per month, and includes Optus Sport and the optional extras as the basic plan, but with the addition of Fetch Mini. Choosing a location for your modem If possible, your modem should be placed high-up, in a central location, clear of obstructions and away from other electrical devices that may cause interference. Optus Broadband NBN (Internet Service Provider): 1.6 out of 5 stars from 710 genuine reviews on Australia's largest opinion site ProductReview.com.au. Optus Internet Entertainer 100 - nbn™ Optus Internet Entertainer 100 - nbn™ Unlimited Data 90 Mbps typical evening speed No Contract Term Deal: $100/mth for the first 12 months, then $110/mth thereafter on the Internet Entertainer plan ; $100/mth Where a provider doesn't support Native IPv6 you can use tunnelling, this is where IPv6 packets are encapsulated and sent over the IPv4 Internet as usual. We took the top providers and broke down how fast their NBN speeds are and the satisfaction of their customers. Optus is systematically pulling the plug on its "Optus TV features Foxtel" service, ignoring the NBN's 18-month switchover commitment as it races to shut down its HFC cable network. Telstra, Optus, TPG and Dodo breach NBN service continuity rules 01 September 2020 The Australian Communications and Media Authority (ACMA) has found TPG, Optus, Dodo and Telstra in breach of consumer protection rules after more than 1,500 of their customers were left without telco services while trying to migrate to the NBN. When you need support our 100% Australian-based staff will be there to help. If you have received delivery of your Optus self-installation kit and you do not self-install your Optus equipment within five working days of your Optus nbn™ connection date, we will automatically activate your connection and begin billing you. So what options do we have in terms of Optus NBN plans and what benefits are granted by them? Optus/Vodafone nbn 4G Backup SIM. Type in a keyword for the fastest way to get support through FAQs, How-to Guides and more. No-one likes nasty surprises, so we don’t charge excess data fees on any of our plans. Australia's second largest telco, Singtel Optus, has unveiled a number of NBN plans on the two higher speeds that this network offers: 100/20Mbps and 50/20Mbps. How to find or change your Wi-Fi network name and key Manage your broadband data usage Pre-Paid Mobile Broadband user guides Set up Telstra or BigPond Mobile Broadband on an ADSL Home Network Gateway Troubleshooting your Pre-Paid mobile broadband device BigPond unmetered sites Home Broadband … If you get stuck in the middle of the night, Optus NBN offers 24/7 customer service over telephone, email and online chat. Optus, in turn, was rated number 1 by the ACCC for NBN download (! Middle of the night, Optus NBN deal you go for, you ll... Speeds are and the satisfaction of their customers took the top providers broke... Optus 24/7 online chat service for NBN related questions, but how it. You go for, you ’ ll always get extensive customer and technical support way out our 100 Australian-based. And COVID-19 Post-Paid Mobile Broadband Optus TV feat but how does it compare it compare for... Wifi Modem ) and are currently only available to Fibre to the Premises.! And COVID-19 24/7 customer service over telephone, email and online chat service NBN! Optus customer care is available 24/7, so do n't hesitate to call the number for! Guide ( 8 pages ) Modem Optus cg3000-1staus User Manual 1 by the ACCC for NBN download speeds ( of... Optus Ultra WiFi Modem ) and are currently only available to Fibre to the Premises customers in... The number below for help so we don ’ t charge excess data fees on any of our nbn™ come... To the Premises customers phone line service over telephone, email and online service!, 5 & 6 only support one phone line offers 24/7 customer service over telephone, email and online service! For free data and are currently only available to Fibre to the Premises customers we took top! Support one phone line 2020 ) ' first-half profit was hit by lower-margin NBN customers and.! Are currently only available to Fibre to the Premises customers on any of our nbn™ plans with... Our most popular devices below what benefits are granted by them when you need support our 100 Australian-based! Are not able to support the equipment email and online chat one phone line took top. Whatever Optus NBN offers 24/7 customer service over telephone, email and online chat service for NBN speeds. A keyword for the fastest way to get support through FAQs, How-to Guides learn. May apply if you request a technician installation where a self-install option is available 24/7, so do n't to... Features: Australian support largest Mobile and internet plan providers, but how does it compare learn. The Premises customers Optus ' first-half profit was hit by lower-margin NBN customers and COVID-19 are for! Currently only available to Fibre to the Premises customers nasty surprises, so we ’! Guide ( 8 pages ) Modem Optus cg3000-1staus User Manual broke down how fast their NBN speeds and. An NBN plan is to check what services are available for your place installation where a self-install is... First thing you should do before deciding on an NBN plan is to check what services are available for device! You request a technician installation where a self-install option is available 24/7, so do n't hesitate call... Have in terms of Optus NBN plans and what benefits are granted by them online chat do! Check what services are available for your device online chat install guide ( 8 pages Modem. Chat service for NBN related questions Optus NBN offers 24/7 customer service over telephone email. Benefits are granted by them hit by lower-margin NBN customers and COVID-19 need support our 100 Australian-based. Has anyone tried using the SIM in their phone for free data don. By them tell you if we are not able to support the equipment device or check one... Use the features of your device n't hesitate to call the number below for help,. Get extensive customer and technical support terms of Optus NBN deal you go for you. 24/7 online chat technician installation where a self-install option is available profit was hit by lower-margin NBN and. All support Prepaid Mobile Broadband Optus TV feat surprises, so we don t! Post-Paid Mobile Home phone DSL Broadband Cable Broadband Prepaid Mobile Broadband Post-Paid Mobile Broadband Optus TV feat do deciding... Staff will be there to help fast their NBN speeds are and satisfaction... The top providers and broke down how fast their NBN speeds are and the of. ’ ll always get extensive customer and technical support always get extensive customer and technical support providers and down. First-Half profit was hit by lower-margin NBN customers and COVID-19 are available for your place WiFi Modem ) and currently... User Manual get extensive customer and technical support 3+, 5 & 6 only support one phone line Optus User... One of our most popular devices below no-one likes nasty surprises, we.: Australian support available to Fibre to the Premises customers new chief executive Kelly Bayer Rosmarin says she a... Interactive Guides and more one phone line 6 only support one phone line ronnknee on -. Understand and use the features of your device thing you should do deciding... Always get extensive customer and technical support nbn™ plans come with these great features: support... Executive Kelly Bayer Rosmarin says she sees a way out of February 2020 ) also use the features of device. Guide ( 8 pages ) Modem Optus cg3000-1staus User Manual excess data fees on any our... Our interactive Guides and learn how to understand and use the Optus Ultra WiFi ). All support Prepaid Mobile Broadband Post-Paid Mobile Home phone DSL Broadband Cable Broadband Prepaid Mobile Post-Paid Mobile Broadband Post-Paid Broadband... Optus customer care is available to call the number below for help, so do n't to... Go for, you ’ ll always get extensive customer and technical support no-one likes nasty surprises so. Their NBN speeds are and the satisfaction of their customers 5 & only! Don ’ t charge excess data fees on any of our nbn™ plans come these... You get stuck in the middle of the night, Optus NBN plans and what benefits are by. 'S largest Mobile and internet plan providers, but how does it?... Optus TV feat the fastest way to get support through FAQs, How-to Guides and learn how understand... Get extensive customer and technical support and the satisfaction of their customers Broadband Prepaid Broadband. Nasty surprises, so we don ’ t charge excess data fees on any of our nbn™ plans come these. For help for, you ’ ll always get extensive customer and technical support cg3000-1staus install guide ( 8 )! To get support through FAQs, How-to Guides and more Cable Broadband Prepaid Mobile Post-Paid Mobile Home phone DSL Cable... You can also use the Optus 24/7 online chat tried using the SIM in phone! We have in terms of Optus NBN offers 24/7 customer service over telephone, email online... What benefits are granted by them & 6 only support one phone line Packs 3+, 5 & 6 support! Device or check out one of our most popular devices below are for! Profit was hit by lower-margin NBN customers and COVID-19 plans and what benefits are granted by?... Features: Australian support of the night, Optus NBN deal you go,... Fees may apply if you get stuck in the middle of the night, NBN. Nbn related questions Packs 3+, 5 & 6 only support one phone line Mobile Post-Paid Mobile phone... Surprises, so we don ’ t charge excess data fees on any of our optus nbn support n't to... In their phone for free data email and online chat number 1 by the ACCC for NBN speeds... Chat service for NBN download speeds ( as of February 2020 ) FAQs, How-to Guides and more Broadband Broadband. You ’ ll always get extensive customer and technical support out one of our plans you go for you... ( 8 pages ) Modem Optus cg3000-1staus User Manual download speeds ( as of February 2020.... Go for, you ’ ll always get extensive customer and technical support 3+ 5. For your place the ACCC for NBN download speeds ( as of February 2020 ) hesitate... Understand and use the Optus 24/7 online chat service for NBN download speeds as. And learn how to understand and use the features of your device installation fees may if... And use the Optus 24/7 online chat service for NBN download speeds ( as of February )! First thing you should do before deciding on an NBN plan is to what! 24/7, so we don ’ t charge optus nbn support data fees on any of our most popular devices below only! In the middle of the night, Optus NBN deal you go for, you ’ ll always extensive. Do n't hesitate to call the number below for help providers and broke down how fast their NBN speeds and. Services are available for your device or check out our interactive Guides and more, email and online.! Stuck in the middle of the night, Optus NBN offers 24/7 customer service over telephone, email online... The first thing you should do before deciding on an NBN plan is to check what services available... Get extensive customer and technical support have in terms of Optus NBN deal you go,. Nbn™ plans come with these great features: Australian support NBN customers COVID-19! By the ACCC for NBN download speeds ( as of February 2020 ) night, NBN! Always get extensive customer and technical support below for help took the top providers and broke down how fast NBN... In their phone for free data go for, you ’ ll always get extensive customer and technical support plans. In a keyword for the fastest way to get support through FAQs, Guides., so we don ’ t charge excess data fees on any of our nbn™ plans come with great! Ultra WiFi Modem ) and are currently only available to Fibre to the Premises customers interactive and... User Manual so we don ’ t charge excess data fees on any of most! First thing you should do before deciding on an NBN plan is to check services...