Maybe you should employ someone who is capable of delivering ALL of the furniture you sell or use someone else. I purchased the Tuscanny entertainment unit, in August, finally have a pick up date. Eureka Stylus Cordless Stick Vacuum – Product Review The Eureka Stylus cordless stick vacuum cleaner will have you hypnotized when you use it. I am happy to research for you if you are still waiting on a resolution. I really question whether they are a "family owned Queensland company" as advertised. I look forward to visiting again. Why when I purchased the furniture was I not warned that delivery would be more because your regular delivery company cannot deliver this particular table? Initial 3 month wait for “sale” items turned into 6 months, from India. I am really surprised to hear your review of Browns Plains, I will pass on your comments to the regional manager for discussion. I am really surprised to hear your review of Browns Plains, I will pass on your comments to the regional manager for discussion. With the Eureka PowerSpeed Lightweight Upright Vacuums floor care is handled with multi surface efficiency, a trait the best pet vacuum needs. I would highly recommend Tracey in particular and her staff for the amazing service and advice given to me when purchasing new furniture for my new unit,great input which helped me decide very friendly and helpful The staff at Fortitude Valley Thank you Heaps Carolyn EdmondsN. Our CO2 extracted amber oil and Molecular Separated distillate is unmatched in quality and … Fiona came over introducing herself if any help was needed even though she was busy. When I q... Read more. I call a couple of weeks ago, and no. The glass which is selling point requires constant cleaning and it just doesn’t clean. We never heard directly from the regional manager, even when repeatedly contacted by the local store and Brisbane office as requested by us. Regardless, shouldn’t your customer order shipments take priority over your plastic plants shipments, my table was shoved in a corner piled high with stock. Great customer service that the store has directed you to online. Your trust is our top concern. Our Browns Plains team ... Read more. Eureka Brand Consultancy. Hi Chloe, thanks for sharing. Sharan was also very prompt with my queries and had a very helpful attitude. Maybe being nice might get you further. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Holy cow. Look forward to seeing you again soon, Kate. Told mid November at the latest. The idea of the online form, is that we can quickly make a determination and decide on a solution before calling you back with the solution - saves back and forth calls, everything is in one document. As stated in the review, the local store manager appeared to try to be helpful, but in the absence of any meaningful support, could do little. Which I did and I love it. Hi Alison, thank you for sharing your feedback. sorry I cant help with this. Hose Length 4.92 ft. Dust Cup Capacity 2.6L Cleaning Path Width 12.6 in. We decided after having waited five months to cut our losses and cancel the table and just get our chairs delivered. Hi Monica, thank you for your lovely review. Ltd. All Rights Reserved. We hope to welcome you back in store soon, Kate. I have just been told that the chairs are in (still don't know how long they have been available for) but they thought I wanted to get everything delivered at the same time. The Eureka Mighty Mite is a budget-friendly canister vacuum designed with bare floors in mind. The wrong lounge delivered daspite extensive discussions about the subject held in front of the lounge we wanted to purchase a tan not orange. they are just rip off people they want get your money and not deliver the products waste of time waste money the customer service is crap. Heather was very helpful! Eureka Street Furniture QLD, Browns Plains. Eureka Street Furniture QLD, Browns Plains. It burns non stop through long winter months and keeps the room so warm..never running at more than a third capacity. Service received from Manager Fiona was excellent, very happy with professionalism on service, product knowledge and accessibility (Freight options) for the furniture purchased. I will be sure to let the team know too, thanks Kate. And Eureka. We look forward to seeing you again soon,Kate. If this is a condition, it shouldn’t be in small print, and only after you sign. Our expansive range covers styles to suit every home including freestanding, insert, or dual sided designs. The TV unit and coffee table we ordered arrived in good condition and were a reasonable price. As you can imagine, we have paid for your product when we ordered it so the business simply couldn't sustain refunds for every delay. If you still have outstanding concerns, ... please feel free to contact us through reception@eurekastreetfurniture.com.au. I am really happy to hear that you are pleased with your new pieces, ... Read more, Oh but for the benefit of hindsight. Hi Carolyn, thank you for sharing your experience, we really appreciate it. Hi Sandy, thanks for your review. After enormous number of emails back and forth with the head quarters Eureka Street, I was able to receive 6 black leather chairs that I bought with the table which got delivered end of January 2021. Delivery of above items, comfort, styling all suiting to our lifestyle. No. Eureka Street furniture, you need to stop using Covid 19 as an excuse , furniture businesses are flourishing, I’ve bought lots of furniture from other companies and they don’t use the pandemic as an excuse. 7.5. I know what this forum is and as I want all of my communications with this company in writing now this seems to be the best way to get it as contacting the company via email is not getting me anywhere.You say you're a customer but the fact that you even commented tells me there is a high chance you're being paid or offered some kind of incentive for this. My husband hated our other lounge which wasn’t very old. Hi Baisil, thank you for sharing your feedback, I agree, the covid delays have been difficult so thank you for your understanding. You couldn’t even get to it much less look at it. After much research..we purchased the Eureka "onyx" inbuilt model wood fire 10 years ago. The best way to report a fault is actually to use the online portal, that will go directly to our customer service team and they will respond to your promptly. You both are simply AWESOME and OUTSTANDING!! We were excited that we might finally get our table and chairs. Good luck. Your options are go in to local store, ring local store or an email to Brisbane. Which I did and I love it.You can believe what you like Robyn, you sound very angry and don’t choose to believe the Bathurst great service I got. At no time was I told it would be a flat pack. As past customers were are extremely disappointed that we have had to keep chasing the company as to when our furniture will be arriving rather than being updated by the store. My husband hated our other lounge which wasn’t very old. Eureka Vapor Review : Good Cartridges, Better Syringes. Hi Sunny, I am sorry to read your review, rarely do I read comments like this about our Browns Plains team, I will be sure to pass on the feedback to both the store and after care department, we have ... Read more. I rang the store in October and was told there was ... a new store Manager who was following up on outstanding orders and would call me back. Yay. Further details in the disclaimer. They have to work Xmas eve AND Boxing Day. Early next week? The idea of the online form, is that we can quickly make a determination and decide on a solution before calling you back with the solution - saves back and forth calls, everything is in one document.If you do not feel comfortable filling out the online form, you can call our Head Office, located in Brisbane and they can direct you to customer service. Eureka SlideINN Reviews on RV Insider (0) Read about the experiences consumers and owners have had with Eureka SlideINN RVs and view their reviews and ratings on various aspects of them. My husband hated our other lounge which wasn’t very old. It is quite a unique service to Eureka, none of our furniture is delivered flat packed. SUMMARY . is a consultancy focused on launching engaging brands that beckon attention and evoke emotion. When we said we couldn’t take delivery Xmas eve, as we were at work, we were told so what? The Ruby is a beautiful looking heater. The ONLY date we can have before next year is, wait for it! We hope you enjoy your new pieces once they arrive and sincerely apologise for disappointment caused by these delays, Kate. Thanks for taking the time to share your feedback, Kate. She helped us to no end and also friends of ours from Bowen. This is my last straw. 1922 Eureka Model 9 vacuum ad, offering a 10-day home trial of the product. The range of decorator and larger fortitude items was beautiful and displayed nicely. I have a very large Eureka tent that has served us well for years but is GIGANTIC. A big thank you to all the staff. I suggest you ring the store. The worst experience I have ever had in Australia, poor customer service, unreliable, more than 6 months delay and no one responded even an e-mail , promised well , delivery awfullyNever ever recommended, if your time and your money is precious to you never ever trust to Eurekastreet. Our Browns Plains team ... is an established, long term Eureka team and it is not often that I hear feedback like this, we will look into it, thanks again for sharing, Kate. My husband calls, gets told only part of the order is here. The Eureka NEU202 PowerSpeed receives overall great reviews. Thanks Kate. The sales associate was lovely and we received great customer service. I see your demand for refund or furniture pre Christnas Eve but review was posted week ago so unsure of details. There is no one more frustrated than us with the delays due to covid. Hi Kim, thank you for sharing your feedback, great to read your comments, Kotara is a new store for us so even nicer to read, thanks again, we look forward to seeing you again soon, Kate. Eureka also manufactures aftermarket vacuum accessories, such as bags, belts and filters. Heather was very helpful! At the bottom of our website, you will find a link named AFTER CARE (it is on the grey bar right at the bottom of the page) - this will direct you to the claim form, where you can pop in your order details, problem and suggested resolution. Not everyone has a bad experience and I don’t appreciate you basically calling me a liar. Perched at 300 metres above sea level, Eureka 89 provides a unique setting for your next event. Hi Debra, thank you for sharing your feedback, we are very lucky to have Gayle and Mei on our team at Slacks Creek, both ladies share our enthusiasm and passion and have fun in the process, I am glad ... you had that experience. 9. I will pass on your review to the team, happy new year, Kate, I withdraw my review. Hi Leanee, thank you for sharing your lovely feedback. Your trust is our top concern. While the vacuum looks a little cheap, most of it is made from hard plastic that seems sturdy and durable. Located on the bank of the Yarra Valley in the heart of Melbourne, Eureka 89 not only provides an unforgettable setting but is easily accessible for guests. I hope you have a very Merry Christmas, we look forward to welcoming you back in store soon, Kate. Xmas eve. They have blocked me also from their facebook page because I was letting people know that the ETA's were not accurate. Disgusting the stores have been running a false advertising campaign of 49-60% off products they don’t have and cant deliver and ripping consumers off for their deposits. Honesty goes a long way. I purchased the Tuscanny entertainment unit, in August, finally have a pick up date. Mid November comes and goes. I hope you have a safe and merry Christmas too. Thanks Fiona for a fabulous shopping experience! You are lovely when selling but once you have the money any customer service goes out the door. I hope you have a safe and Merry Christmas, Kate. Amber was a great help and as soon as I sat in the Quartz modular I knew that was the one. GIVE US OUR FURNITURE (Before Xmas eve) OR A FULL REFUND. Furniture shopping can be tough!! I’m a customer. Hi Andy, I am surprised to read your comments and if the events you mention are an accurate description of the service, I am truly sorry to hear them. Eureka Stylus Cordless Stick Vacuum – Product Review . I will be sure to let our Valley team know, they will love hearing the feedback. Similar opinion? Rude. Eureka Street Furniture (Furniture Shop): 3.6 out of 5 stars from 441 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Keep up the great customer service.KerryJ, Hi Kerry, thank you for your lovely feedback. Service manager bent over backwards too help us pick our furniture :Great numbers of quality stock McGregor store have a very knowledgeable bunch of staff members, Hi Wally, thank you for taking the time to post your review, really pleased to hear about your experience. We have received ... 3 insulting emails from [name removed] (Brisbane) who says things like "you were expecting a laquer finish" umm ..no. Hi Leanee, thank you for sharing your lovely feedback. Kindness goes a long way! We have been challenged, like most who import, with delays due to var... Read more, Thanks Kate for responding - it all worked out in the end and we are loving our new chairs. I opted to collect the chairs and bench and was going to get the ...Read more, Hi Leanne, thank you for sharing your feedback, I am very sorry that you have had this type of experience, I can assure you, it is not normal. And how awesome the service is. This company has no intention of honouring any customer service rules of any kind. I try to reach them more than month but no one reply my query. Then, this lightweight handheld vacuum is for you. I ordered my furniture from Robina spoke to a lovely lady called Natalie, she was so helpful, she didn't push me into buying anything I didn't want, I just took my time, Natalie organized everything from there on, I even added to the order acouple of weeks later, still not a problem. The best way to report a fault is actually to use the online portal, that will go directly to our customer service team and they will respond to your promptly. I’d been looking for a sofa for ages which would be comfortable and suit our needs. September 1, 2018 The DCF-26 filters pack of 6, for the eureka airspeed fits the power speed vacuum that I have. Finally got onto them and got informed that the pickup location was NOT at the store. I rang the Slacks Creek store and they said sorry but you’ll need to wait until the new year. Great deals, prices and great experience. I will never step inside your store again and anyone I work with or know has heard of my experience. I WOULD LOVE for you to reply saying that I can come and get my stuff, or have it delivered this week/ early next week. It is quite a unique service to Eureka, none of our furniture is delivered flat packed. Hi Leanne, thank you for sharing your feedback, I am very sorry that you have had this type of experience, I can assure you, it is not normal. Thank you to James and Jade for their friendly and professional customer service. Read Reviews Write a review on ProductReview.com.au! I was told in the store I will receive the dinning set before Christmas. I will take this to Fair Trading if nothing is done. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Hi Olivia, thank you for taking the time to share your feedback, I loved reading it and will be sure to pass it on to Heather and the Macgregor team. Great. I was told everything was on track. ••••Product review give me the option for you to settle this privately. It also has very good overall performance on carpet but it struggles a bit more with small debris. Hi Alex, thank you for taking the time to share your lovely feedback, really pleased to hear that you enjoyed your experience in our Macgregor showroom with Sharyn and Fiona, I will be sure to pass on... your comments to the team, we look forward to welcoming you back in store soon, Kate. Oil Quality. Hi Gabrielle, thank you for sharing your lovely comments, we are very fortunate to have a fabulous team in Morayfield, both Monica and Tatini always go above and beyond, I will be sure to pass on your... comments to the team, we look forward to seeing you again soon, Kate. I suggest you ring the store. We're happy to hear that you like the performance of your vacuum. I will be sure to let the Rutherford team know. Lovely ladies, thanks a lot. Staff in store provided useful information about products and were able to apply further discounts for bundled purchases, and provide flexible pick up or deliverdelivery options, Hi Edward, thank you for sharing your feedback, we really appreciate it. Excellent product knowledge. I will never buy anything from them Harvey Norman, Natuzzi Italian have better customer service and quality controls.Buyer beware, Hi Debra, thank you for sharing your feedback, I am pleased to hear that we could help. 103 likes. I’m a customer. However its February now and I still have not received my table. I am so pleased to read that we have helped you so well, our Robina showroom has now closed but you can find Natalie at our Bundall showroom, I w... ill be sure to let her know about your review, it will make her day, we look forward to seeing you again soon, Kate. Hi Sam, hoping your concern has been settled. Thanks Kate. I purchased 4 plates to go on plate stands on the walls in my kitchen dining area. I am pleased to hear you had such a nice experience in Macgregor with Fiona, I will let her know, we look forward to seeing you again soon, Kate. Strength. Like most robot vacuums, it has quite a few parts that need to be serviced or replaced regularly, so recurring costs can add up over time. In the meantime, I am more than happy to help, please reach out through the above email address, thanks Kate. OVERALL SCORE. We are really proud of our business and whilst I understand your frustration, delays have ha... Read more. sorry I cant help with this. The most galling part of this whole experience is the lack of apology or care for the customer. Overall, the Eureka Vapor cartridge is good, but their syringes paired with a CCELL cart is even better. Definitely wouldn’t shop there again @ browns plains store or eureka in general. Eureka you have out done yourself on this great and affordable vacuum. About Eureka Vapor. We look forward to welcoming you back in store soon, Kate. Thank you for contacting Eureka Customer Care and for your review of the Eureka Blaze Stick Vacuum, model NES212. Hi The store at Mcgreggor was fantastic and the store salesperson Fiona was amazing. Local management seem completely helpless with no backup. Fiona was helpful and friendly both times. So the saga continues and yet again we are expected to chase the store up. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I would also like to mention that it is so lightweight that even after my back surgery it was a breeze to use. I am beyond words here. I hope you enjoy your new chairs and I am pleased that you managed to find a suitable table. My husband and I are exceptionally happy with the service at Carindale Eureka St Westfield. We urgently needed extra chairs for Xmas. We also re... Read more, Recieved part of our order today and the bed is faulty Is there another way of reporting faulty furniture or is online the only way I have called the store and was told to report it online we have ordeted back in august and are not willing to wait even longer to get a replacement. This WAS NOT EXPLAINED AT TIME OF PURCHASE. Hi Janet, I am unsure who Julie C is but yes, all of Eureka Streets furniture is fully assembled and quality checked prior to delivery. Kate. 8. Fiona was so helpful in arranging our table and we are so grateful with Sharyn for being so patient while assisting us in deciding on the library we know we will love for years to come. Delivery ETA was Mid Sept, Early Nov and Mid Nov. This is by far the best vac when you are on a budget. All indications of performance returns are historical and cannot be relied upon as an indicator for future performance. I would recommend the store at Bathurst to all my friends. Build Quality. First warning sign should have been lack of contact details on the website. I will pass your comments on to our regional manager for her to address with the team. If you still have outstanding concerns, ... Read more. Hi Majid, I am sorry to read your review and hear that you have not had a good experience. If you haven't already, put a review on this page and I have found you get a quicker response. Since this review was posted on 27th November, we received a phone call from Eureka Street Furniture last week and advised on 2 Dec 2020 that our chairs had arrived but our table would hopefully arrive before Christmas but they were unable to guarantee this. Hi Olivia, thank you for taking the time to share your feedback, I loved reading it and will be sure to pass it on to Heather and the Macgregor team. At the bottom of our website, you will find a link named AFTER CARE (it is on the grey bar right at the bottom of the page) - this will direct you to the claim form, where you can pop in your order details, problem and suggested resolution. It’s not all here yet, but we will call next week and organise a time to get your stuff before Xmas. Great customer service that the store has directed you to online. Like it was some sort of competition. Efficiency. From our previous conversations I was lead to believe it would be this month but your total lack of communication since, tells me otherwise :(. We have received ...Read more, Hi Andy, I am surprised to read your comments and if the events you mention are an accurate description of the service, I am truly sorry to hear them. I'll skip a huge monologue of the last 12 months nightmare with this company, suffice to say our $3000+ library is faulty - we have NEVER received the shelves for it and the stain simply wipes off. The after sales customer service has been a nightmare. These are all just foam filters for Eureka vacuums, the power speed filter is too high.
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